Shipping & Payment Info
Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our website.
SHIPPING
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United Arab Emirates (All Regions):
FREE SHIPPING for all order above AED 70.00 - all prices are included 5% VAT
FOR ORDERS BELOW AED 70.00 shipping cost AED 15.00
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Oman (All Regions):
FREE SHIPPING FOR ALL ORDERS ABOVE AED 1,500.00
FOR ORDERS BELOW AED 500.00 shipping cost AED 100.00
FOR ORDERS ABOVE AED 500.00 to AED 1,499.00 shipping cost AED 50.00
We are offering a special free self pick up anywhere in the UAE service for our Oman customers.
Indicate any location in the UAE and we will deliver for you your order in the indicated location free of charge.
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VAT: As there is no VAT in Oman at the moment of Check out VAT will be deducted - Import duty is paid by us
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Saudi Arabia / Bahrein (All Regions):
FREE SHIPPING FOR ALL ORDERS ABOVE AED 1,500.00
FOR ORDERS BELOW AED 500.00 shipping cost AED 160.00
FOR ORDERS ABOVE AED 500.00 to AED 1,499.00 shipping cost AED 80.00
We are offering a special free self pick up anywhere in the UAE service for our Saudi Arabian customers.
Indicate any location in the UAE and we will deliver for you your order in the indicated location free of charge.
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VAT: All prices are included 5% VAT - Import duty is paid by us
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Qatar (All Regions):
FREE SHIPPING FOR ALL ORDERS ABOVE AED 1,500.00
FOR ORDERS BELOW AED 500.00 shipping cost AED 160.00
FOR ORDERS ABOVE AED 500.00 to AED 1,499.00 shipping cost AED 80.00
All orders from Qatar will be directly forwarded to our European Headquarters and all shipments will be effected directly from one of
part of RENAMI GROUP owned factories or warehouses.
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VAT: As there is no VAT in Qatar at the moment of Check out VAT will be deducted - Import duty is paid by us
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If you are experiencing problems regarding shipment or your area is not indicated above please contact our customer service +971 4 32 61796 or contact us thru our support center who can assist you.
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INSTALLATION SERVICE IS AT THE MOMENT ONLY AVAILABLE IN THE UNITED ARAB EMIRATES - TO BOOK PLEASE CALL +971 58 59 65 117
PAYMENT METHODS
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We only accept payment via Credit or Debit card from following issuers:
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If you are experiencing problems issuing payment then please first try to use an alternative method of payment, if you are still having problems then please contact our customer service +971 4 32 61796 or contact us thru our support center who can assist as there may be a technical problem with our website resulting in your payment being declined.
We use Stripe to facilitate our payments on our website. It is designed so that if we do not receive payment for your order then your order will not be generated. Please check your email to see if you have received your email confirmation of your order, if you have received no email confirmation then your order has not been processed and no payment has been taken from your card.
We are unable to process payment over the telephone, we can accept payment via Bank Transfer, however we need to have cleared funds before any orders can be dispatched, and orders via Bank Transfers can be made only thru our customer service +971 4 32 61796 or thru our support center.
